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Service · Accessibility (EAA)

Since 28 June 2025, online shops and bookings must be accessible to people with disabilities. We review your website, fix the code and leave a test behind that keeps it that way.

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WCAG 2.2 AA · EN 301 549 · EAAScroll

Keyboard, Screen reader, Contrast, Focus, 200% zoom, No shortcuts

01The law

Who it applies to

The Croatian Act on Accessibility Requirements for Products and Services (OG 89/25, 114/26) transposes the European Accessibility Act. For websites this means:

from 28 June — mandatory for online shops and bookings
2025
employees or €2 million turnover — the threshold where the law applies
10
euros — the maximum fine for a legal entity
132,720
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  • 01

    E-commerce services

    Online shops and bookings — accommodation, tickets, services — whenever the contract with a consumer is concluded on a website or in an app. Banking services, e-books and passenger transport are covered too.

  • 02

    Exemption: microenterprises

    The law doesn't apply to service providers with fewer than 10 employees and annual turnover or balance sheet of up to €2 million. Once a company crosses the threshold, the obligation applies to it too.

  • 03

    Enforcement and fines

    E-commerce services are supervised by the State Inspectorate. The fine for a legal entity ranges from €6,630 to €132,720.

  • 04

    Standard

    Conformity is shown through the European standard EN 301 549 (WCAG 2.1 AA today, with the new version moving to WCAG 2.2 AA). We work to WCAG 2.2 AA from the start.

This is a summary, not legal advice. We'll check together in the free Signal whether your service is covered — for a legal interpretation, ask a lawyer.

02How we work

Four steps

  1. 01

    Signal

    An automated check of up to five pages and a short call: are you obliged, and how much work is there?

  2. 02

    Audit

    Automated and manual testing against WCAG 2.2 AA — keyboard, screen reader, zoom, mobile. A report grouped by component, with priorities.

  3. 03

    Fixes

    We fix the code: semantics, contrast, focus, forms, motion. Fixing one component fixes every page that uses it.

  4. 04

    Statement and monitoring

    An accessibility statement and an automated test that flags anything that breaks with future changes.

03No shortcuts

Why not just a widget

A widget that “fixes” a website in one click doesn't exist.

It can't meaningfully describe images or fix a form or the focus order — that's done in the code. In 2025 the US Federal Trade Commission (FTC) fined the maker of one such tool a million dollars for claiming it made websites compliant.

That's why we fix the code first. An adjustment menu — larger text, contrast, stopping animations — is added as help for visitors, never as a substitute.

Proof

Try it now

We use everything we offer. The switches below change this entire page — instantly, without reloading.

Read our statement
04Packages

Clear from the first step

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  • Signal

    Free

    A first look and an answer to “do we have to?”.

    • Automated check of up to 5 pages
    • A 15-minute call
    • Estimate of the work involved

  • Audit

    from €390

    A precise list of barriers and a plan to fix them.

    • Automated and manual testing (WCAG 2.2 AA)
    • Report grouped by component, with priorities
    • Draft accessibility statement
    • Price depends on the number of templates and flows (checkout, booking)

  • Fixes

    Fixed quote

    After the audit you know the exact price before we start.

    • Fixes in the code, not through a widget
    • Re-test after the fixes
    • The audit fee is credited if you order fixes within 30 days

  • Menu & monitoring

    On request

    So accessibility survives the next update.

    • An adjustment menu like the one on this page, in your design — one-off, no subscription
    • Monthly automated test and an up-to-date statement

Prices are final — the business is not registered for VAT.

05Questions

Frequently asked questions

Do we have to do this?

If you sell or take bookings online from consumers and have 10 or more employees or annual turnover above €2 million — usually yes. We'll check your case together in the free Signal.

We use an external booking system or an off-the-shelf platform. What then?

We review the whole customer journey, including the external system. We fix what we have access to (your website and theme), and for the external system you get a clear list of requirements to send to the vendor.

Is the accessibility menu enough?

No. Accessibility is achieved in the code — the menu is extra help for visitors, not a substitute for fixes.

What do we get at the end?

A report of the barriers found, fixed code, an accessibility statement and an automated test that protects the result with future changes.

We're a small company and not obliged. Does it make sense?

It does: an accessible website is clearer for everyone, easier to use on a phone, and you're ready when the company grows. Accessibility from day one is included in every website we build.

Send a signal.

Send us your website address and what worries you — we'll get back to you with a suggested first step.

Request a free Signal